Digital transformation of banks

MAINSYS sponsors the new study of PAC-CXP on the Digital transformation of banks.

Download the study from PAC-CXP (French and English)


A leverage of innovation for the traditional and online banks wishing to answer the stakes, resulting from new uses of their customers.

This study analyzes the maturity of banks on the French market in terms of digital transformation. This maturity reflects a greater or lesser use of certain technologies, the level of progress of the measures and projects mentioned above, but also the level of ambition of the banks to invest more in this field. It is clear that they are increasingly likely to engage their digital transformation to meet the demands of their customers.

PAC conducted an online survey of 127 executives and managers of the banking sector (retail, corporate, investment, etc.) involved in digital projects. PAC also conducted qualitative interviews to refine its analysis.

The study addresses the following issues:

  • What is the degree of progress of banks in terms of digital transformation? In what areas they invest in particular?
  • What are the different strategies developed and what are the results?
  • What are the next steps in the medium term and future trends?
  • What challenges / major challenges must they faced and how their external technology partners can help them?
  • What are the expectations towards them ?




 Download the study from PAC-CXP